Good afternoon, Kevin

Here's your dashboard overview.

Kevin DurantAdministrator
Total Tickets
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50
57.03%
Compared to last month
Unresolved Tickets
▼
22
32.63%
Compared to last month
Resolved Tickets
▼
28
57.03%
Compared to last month
Avg Resolution Time
▼
14
22.45%
Compared to last month

Monthly SLA Compliance

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New Tickets

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Ticket IDClient EmailTitle
ITSM-0005nickpope@gmail.comPayment Integration
ITSM-0004morganrichards@gmail.comServer Down
ITSM-0003harrykane@gmail.comPassword Change
ITSM-0002lewishalle@gmail.comContent Update
ITSM-0001anthonygordon@gmail.comPage Content

Open Tickets

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JP

Payment Integration

✉ jordanpickford@gmail.com• 📅 04/09/2026, 8:15AM

High
Ongoing
Marcus Rashford
JP

Website Down

✉ harrykane@gmail.com• 📅 04/09/2026, 8:15AM

Critical
Paused
Luke Shaw
JP

Server Down

✉ reccejames@gmail.com• 📅 04/09/2026, 8:15AM

Medium
Ongoing
Harry Maguire