Tickets
Manage and track all support tickets across the system
All Tickets
| Ticket ID | Subject | Priority | Status | Agent | Raised By | Created | |
|---|---|---|---|---|---|---|---|
| ITSM-0048 | Merged tickets email template update | High | Open | Luke Shaw | Admin | 04/09/2026 | |
| ITSM-0047 | New email template creation | Medium | Resolved | Marcus Rashford | Mariann | 04/09/2026 | |
| ITSM-0046 | UI/UX review for onboarding flow | Low | Pending | Jesse Lingard | Dan Burn | 04/08/2026 | |
| ITSM-0045 | Server downtime incident report | Critical | Resolved | Dan Burn | Johnny Evans | 04/08/2026 | |
| ITSM-0044 | Password reset not working for mobile users | High | Open | Jadon Sancho | System | 04/07/2026 | |
| ITSM-0043 | Slow loading dashboard for enterprise accounts | Medium | Open | Chris Smalling | Client | 04/07/2026 | |
| ITSM-0042 | Access denied error in reporting module | High | Pending | Harry Maguire | System | 04/06/2026 | |
| ITSM-0041 | Email notifications not sent on ticket close | Medium | Closed | Michael Carrick | Mariann | 04/06/2026 | |
| ITSM-0040 | Two-factor authentication bypass vulnerability | Critical | Resolved | Rio Ferdinand | Security | 04/05/2026 | |
| ITSM-0039 | Bulk ticket export fails above 500 records | Low | Open | Wayne Rooney | Finance | 04/05/2026 |